1. Can I personalize my order?

Yes! Most of our items can be personalized. Please check the item description and send us the details you'd like (names, dates, birthstones, etc.) in the personalization box or message us directly.

2.What materials do you use?

We use high-quality brass plated with 24K gold, carefully selected charms, and hypoallergenic components. Each piece is crafted with care and attention to detail.

3.Can I make changes to my order after placing it?

If your item hasn’t been made yet, yes — we’re happy to make changes. Please contact us within 12 hours of ordering for the best chance.

4.My order arrived damaged or incorrect. What should I do?

We’re so sorry for the inconvenience! Please message us with a photo of the issue, and we’ll resolve it quickly — either by sending a replacement or offering a refund.

5.Do you accept returns or exchanges?

Since most of our jewelry is personalized, we unfortunately do not accept returns or exchanges. However, if there’s an issue with your order, we’ll always do our best to make it right.

6.How long does it take to prepare and ship my order?

Our handmade items typically take 1–3 business days to prepare. Shipping times vary depending on your location, but we always provide a tracking number once your order is shipped.

Frequently Asked Questions